A few helpful answers
Before you get started.
Find clear answers about the process, pricing, ownership, and ongoing support. The current plan terms define the service.
What happens when I click Get Started?
You’ll open our website intake form. Share your business details, goals, and materials there. Your preview, revisions, plan setup, and launch continue through the Wilbanks process.
Can I see my website before approving it?
Yes. You review your website preview and request revisions through the project portal before final approval and payment.
What’s the difference between the two plans?
The $99/month plan includes ongoing hosting, routine maintenance, and changes to existing content. The $999 one-time plan transfers the client-specific website to you after payment and a transfer appointment, with hosting and upkeep becoming your responsibility.
Do I keep my domain?
Yes. You own your domain and the content you supply. Website ownership depends on your plan: a subscription license under Model A until an optional buyout, or client-specific ownership after full cleared payment under Model B.
Can I buy out a Model A website?
Yes. The optional buyout is $999 while the subscription is current. The buyout transfers the final client-specific website deliverables, while the provider's reusable templates, component libraries, frameworks and tooling remain provider property.
What happens if I cancel Model A without buying out the site?
The subscription license ends and the website is taken offline. The client may request a copy of client-supplied content as described in the agreement.
Are content changes really unlimited under Model A?
The planned service includes unlimited requests to change existing material on existing pages, such as text, hours, phone numbers, prices, photos, staff and service lists. New pages, redesigns and new functionality are outside that definition.
How quickly are Model A content changes handled?
The target is two business days after a request is complete, meaning all copy, images and instructions needed to perform the change have been supplied. Response targets are goals rather than guaranteed service levels.
Is support available 24/7?
No. Emergency support is planned for 7:00 a.m. to 7:00 p.m. United States Central Time, seven days per week including public holidays, and emergencies are reported by phone. General email support has a two-business-day target for the first response.
What counts as a website emergency?
An emergency is a website that is offline, unreachable or materially non-functional, including a failed contact form, lost SSL or a defect blocking the primary contact method. Stale prices, wrong phone numbers, photo changes and ordinary broken links are content requests rather than emergencies.
How do I send photos and logo files?
The intake and client forms use an Uploadcare upload widget for large files. Uploadcare returns file links that are included with the Netlify form submission.
How does booking work?
The website embeds one Cal.com event type for scheduling a Zoom consultation.
Will my website rank number one on Google?
No ranking, traffic, lead, sale or revenue result can be guaranteed. The build includes a strong technical and on-page foundation, while rankings also depend on competition, reviews, links, business history and search-engine changes.
Are the template websites real client projects?
No. Northline Roofing, Stillpoint Massage and Belmont Auto Works are demonstration builds. Real client launches are listed separately only after they exist and portfolio use is approved.
Can the website include e-commerce, customer accounts or a custom CRM?
Those features are outside the focused small-business marketing-site scope. E-commerce, logins, custom booking engines, CRM development and complex integrations require a separate solution.
Does submitting a website form sign the agreement?
No. The forms collect intake and onboarding information. The final agreement must be reviewed and signed separately, and recurring billing must be authorized through the proper payment process.
Let’s get your business online.
Your next customer needs
an easy next step.
Let’s give them one.
872-465-5225 · jack@wilbankswebdesign.com